SHIPPING POLICY

Last updated: September 8, 2026

At **Luxe Pearl **, we want your order to arrive safely and as smoothly as possible. Please review the information below before placing your order.

1. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Processing time is separate from shipping and delivery time.

During periods of high order volume, holidays, promotions, or other circumstances, processing may take slightly longer. If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

2. SHIPPING TIMES

Our estimated delivery time is generally:

5–12 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances outside our reasonable control.

The estimated delivery time begins after your order has been processed and shipped, not when the order is placed.

3. TRACKING INFORMATION

When tracking information is available, it will be provided to you by email after your order has shipped.

Please allow some time for tracking information to become active after the carrier receives and scans the package.

Tracking updates may occasionally take several days to appear, particularly while an order is moving between shipping facilities or undergoing customs processing.

4. SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your address before completing your purchase.

If an order has not yet been shipped, contact us as soon as possible if you need to correct your shipping information. We will make reasonable efforts to accommodate address changes, but we cannot guarantee that changes can be made after an order has entered processing or shipment.

If a package is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping costs may apply if reshipment is requested.

5. SHIPPING DELAYS

Although we work with shipping providers to help ensure orders are delivered as expected, we cannot control every part of the shipping process.

Delays may occur due to circumstances including, but not limited to:

• Carrier delays

• Severe weather

• Holidays and peak shipping periods

• Customs processing

• Transportation disruptions

• Incorrect or incomplete shipping information

• Natural disasters

• Other circumstances outside our reasonable control

If your package is delayed, please check the tracking information first. If you believe your package may be lost or has not received any tracking updates for an extended period, please contact us at luxepearl26@gmail.com and we will do our best to assist you.

6. LOST OR MISSING PACKAGES

If tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the applicable carrier.

If the package still cannot be located, contact the shipping carrier directly when appropriate.

You may also contact us at luxepearl26@gmail.com, and we will make reasonable efforts to assist you.

We are not responsible for packages that are marked as delivered by the carrier to the address provided at checkout, except where otherwise required by applicable law.

7. INTERNATIONAL ORDERS AND CUSTOMS

For orders shipped internationally, the destination country may impose customs duties, taxes, import fees, or other charges.

Unless specifically stated otherwise at checkout, these charges are the responsibility of the customer.

Customs policies and fees vary by country, and we do not control the amount or timing of any customs charges.

Customs processing may also cause additional delivery delays.

8. MULTIPLE ITEMS IN ONE ORDER

If your order contains multiple products, your items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping arrangements.

If your items arrive in separate packages, you may receive separate tracking information.

You will not be charged an additional shipping fee solely because your order is shipped in multiple packages unless an additional shipping charge was clearly disclosed and accepted at checkout.

9. DELIVERY ESTIMATES

The shipping estimates displayed on our website are provided for informational purposes and represent our best reasonable estimate based on the available shipping information.

They are not a guarantee of a specific delivery date.

We recommend placing orders with sufficient time if you are purchasing a product for a specific occasion or date.

10. CONTACT US

If you have questions about your order or shipping, please contact us:

Luxe Pearl
Email: luxepearl26@gmail.com

When contacting us about an order, please include your order number so we can assist you more efficiently.